Refund Policy

To qualify for a refund, customers may express an interest in returning ordered products within 7 days of delivery.

Products must meet the below conditions to be eligible for a refund: 

• The item(s) must be in original condition 

• The item(s) must be unworn 

• The item(s) must be unwashed 

• The item(s) must contain no damage 

Free gifts, sale and/or promotional items may not be eligible for return or refund. 

To return an item, a R150 courier fee applies and may be deducted from your refund due, please contact our Customer Services for further details on 010 880 4319. 

Should you wish to courier your order back to us yourself, please forward the products to the below address: 
Bathu HQ
Arrow Business Park
60 Rietspruit Road
Kosmosdal
Centurion

Once sent, please be sure to send us the courier tracking number so that we know to expect the parcel.

Alternatively, you may return your ordered products to any of our retail stores at no charge.

Once your item(s) has(have) been received and approved for refund, refunds may take up to 7 - 10 working days to be processed to the original payment method selected at checkout.
Please allow up to 36 hours for the funds to reflect in your respective account once processed.

Payflex and PayJustNow customers’ funds may be credited to their respective payment gateways. For further information, customers may feel free to contact our Customer Services on 010 880 4319.